이 공고, 이렇게 물어볼 겁니다
공고 내용
Company Introduction - Coupang
Company Introduction - CES
CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.
We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners).
If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live.
Role Overview
The Director II, Program Management within the Business Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role is responsible for optimizing operations, managing supply chain performance, enhancing customer experience, and leading key operational processes across the organization. Leveraging strong analytical capabilities and a customer-centric mindset, the Director will maximize operational efficiency and drive superior customer satisfaction.
What You Will Do
- ·
Lead operational innovation across Coupang Eats Delivery and establish standardized operating processes while strengthening execution through planning and governance.
- ·
Develop and execute rider pool management strategies based on a crowdsourced supply model to optimize supply chain efficiency.
- ·
Drive process improvements, automation, and digital transformation initiatives through in-depth operational analysis.
- ·
Analyze KPI performance and generate data-driven insights to support strategic decision-making.
- ·
Lead Delivery Operations and Planning organizations, providing leadership across talent acquisition, development, performance management, and organizational effectiveness.
Basic Qualifications
- ·
15+ years of experience in Delivery Operations, Strategy, Business Analysis, or related functions.
- ·
Proven track record of leading large-scale operations teams and enterprise-level projects.
- ·
Strong problem-solving skills with the ability to structure and resolve complex business and operational challenges.
- ·
Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.
- ·
Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.
- ·
Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners
Preferred Qualifications
- Experience in operations within food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
- Experience leading agile, metrics-driven organizations in high-growth companies, including startups.
CES Leadership Principles
- ·
Think Systemically : Understand the end-to-end process and drive systemic improvements
- ·
Dive Deep : Identify root causes and uncover opportunities for meaningful improvements
- ·
Move with Urgency : Focus on execution and drive improvements with speed and agility
- ·
Wow the Customer : Put customer experience at the center of every strategic decision and action.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
Details to Consider
- This
회사마다 모든 공고에 똑같이 붙는 안내 문구(지원 절차·서류 반환·개인정보 고지 1,467자)는 접어뒀어요. 원문에서 전체 보기 →
원문에서 전체 공고 보기 →