이 공고, 이렇게 물어볼 겁니다
Q1
최근 3년간 진행한 프로젝트 중 가장 복잡했던 프로젝트는 무엇이었나요? 그 프로젝트에서 어떻게 프로그램 관리를 했는지 구체적으로 설명해주세요.
🎯 프로그램 관리 능력 평가
Q2
SLA와 성능 관리를 어떻게 진행하셨나요? SLA 위반 시 어떻게 조치했는지 사례를 하나 들어주세요.
🎯 SLA와 성능 관리 능력 평가
Q3
INCIDENT 발생 시 어떻게 대응하셨나요? 대응 프로세스를 설명해주시고, 실제 사례도 하나 들어주세요.
🎯 인시던트 대응 능력 평가
Q4
프로젝트 또는 프로그램을 관리할 때, 어떤 도구와 방법론을 사용하셨나요? 그 도구와 방법론을 선택한 이유는 무엇인가요?
🎯 프로그램 관리 도구와 방법론 평가
질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.
공고 내용
Korean text follows English
Company Introduction
Role Overview
We are seeking a highly motivated Program Manager(PM) to support the execution of strategic initiatives across Coupang Eats. Eats Engineering PMO sets the direction for our core products and services and serves as the hub that aligns teams around shared goals. To safeguard business continuity, vendor management, SLA and performance, incident escalation, and stakeholder communications to ensure consistent service quality. as well as lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution to bring critical business impact to Eats.
What You Will Do
- Program/Project Delivery Support: lead project/program end to end delivery and enable timely, high‑quality delivery through planning and execution.
- Project/program Management framework:Define, implement, and continuously improve project/program framework , standards, and best practices.
- SLA and Performance Management: Align SLAs to SLOs, run periodic reviews, and track corrective actions for breaches.
- Incident Stakeholder Communications: Operate severity‑based escalations and coordinate clear internal/external communications.
- Process Operations Management: Use collaboration, documentation, and visualization tools to drive continuous improvement.
- Vendor Portfolio Operations: Maintain vendor inventory and tiering; keep standard artifacts current.
Basic Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
- 7+ years of experience in Program Management, Project Management, PMO, or related roles within technology-driven organizations.
- Strong understanding of project and program management methodologies, frameworks, and best practices.
- Experience managing complex cross-functional initiatives involving multiple stakeholder groups.
- Proficiency with project management and collaboration tools such as Jira and Confluence.
- Excellent communication, organizational, and stakeholder management skills.
- Fluent Korean and business-level English communication skills.
Preferred Qualifications
- Experience in e-commerce, game, tech, or hyper-growth environments, or hands-on third-party security/risk work
- Experience using AI/automation tools (e.g., Windsurf, ChatGPT) to streamline reporting, documentation, and workflows
- Certifications such as PMP, PgMP, or Agile-related (PMI-ACP, CSM, SAFe)
Recruitment Process and Others
Recruitment Process
- Application Review - 1st Interview - 2nd Interview - Offer
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
- This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes
Privacy Notice
- https://privacy.coupang.com/en/land/jobs/
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a posi
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