이 공고, 이렇게 물어볼 겁니다

Seller acquisition 및 온보딩 과정에서 이탈률(Churn Rate)을 개선하기 위해 어떤 데이터 기반의 전략을 수립하고 실행했는지 구체적인 사례를 들어 설명해 주세요. (A/B 테스트 결과와 함께)

🎯 데이터 분석 능력과 고객 확보(Acquisition)에 대한 깊은 이해도를 확인하고, 실제 성과 개선 경험을 검증한다.

마켓플레이스 내에서 판매자 경험을 저해하는 가장 큰 마찰 지점(Friction Point)을 어떻게 식별했고, 이를 제거하여 매출(Revenue)을 직접적으로 얼마나 증대시켰는지 숫자로 설명해 주세요.

🎯 문제 정의 능력, 비즈니스 감각, 그리고 제품을 통해 실제적인 비즈니스 성과(매출)를 창출한 경험을 확인한다.

개발팀, UX 디자이너, CS 등 다양한 이해관계자들과 협업하면서, 때로는 상충되는 요구사항을 어떻게 조정하고 최종적인 제품 로드맵을 결정했는지 구체적인 협업 사례를 제시해 주세요.

🎯 복잡한 이해관계 속에서 영향력을 행사하고, 비즈니스 목표에 맞춰 합리적인 의사결정을 내리는 리더십과 커뮤니케이션 능력을 평가한다.

당신이 주도한 특정 기능(예: 상품 등록 프로세스)의 전체 라이프사이클을 처음부터 끝까지 설계하고 출시할 때, 초기 가설 설정부터 최종 성공 지표(KPI) 설정까지의 과정에서 가장 큰 실패 경험과 그로부터 배운 점은 무엇인가요?

🎯 제품 전체 라이프사이클을 관리하는 능력, 불확실성 속에서 학습하는 능력, 그리고 실패를 통해 성장하는 애자일한 사고방식을 확인한다.

Coupang과 같은 고속 성장 환경에서, 제품 비전과 전략이 빠르게 변화할 때, 당신은 어떻게 우선순위를 설정하고 불확실성을 관리하며 '실행(Bias for Action)'을 이끌어냈는지 구체적인 의사결정 과정을 설명해 주세요.

🎯 빠르게 변화하는 환경에 대한 적응력, 비즈니스 판단력, 그리고 실행 중심의 태도(Bias for Action)를 확인한다.

질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.

공고 내용

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Coupang Marketplace business is responsible for providing a scalable platform where sellers of any scale and size can be successful selling on Coupang.

In this role, you will have opportunity to deeply understand the vibrant online seller community in South Korea and Asia.

Coupang Marketplace is seeing significant year-over-year business growth, and we are building the team to get us there.

What You Will Do

· As a product manager in our Marketplace business, you will dive deep into specific aspects of the seller lifecycle that includes seller acquisition, product listings, managing orders and shipments etc.

· Own the product vision, strategy, roadmap, and KPIs of a specific business function.

· Lead the entire product life cycle from inception to launch, including writing product requirements, defining use cases, setting success metrics, running A/B tests and increasing customer adoption.

· Identify opportunities to generate revenue by removing any friction points in the end-to-end customer/seller experience.

· Have a deep understanding of the customer and provide the Voice of the Customer to stakeholders.

· Establish strong partnerships with UX designers, developers, Customer Support and business stakeholders to support business growth.

Basic Qualifications

· Minimum 5 years of experience in product management, including developing, delivering and executing on a strong product vision.

· Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture

· Demonstrated ability to work with cross-functional teams and manage multiple projects.

· Bias for action and willingness to get your hands dirty to get any job done.

· Sound business judgment and proven ability to effectively communicate and influence others.

Preferred Qualifications

· Experience in launching consumer facing products.

· Bachelor’s degree in computer science, Engineering, or equivalent experience

· Industry work experience related to eCommerce or B2B SaaS

· Hands-on experience in Agile/Lean practices and software development

· Fluent in English and Korean

Recruitment Process and Others

Recruitment Process

· Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

· Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

· Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

· Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

· This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

· This notification is given pursuant to Article 11 (6) of the Fair

원문에서 전체 공고 보기 →