이 공고, 이렇게 물어볼 겁니다

귀하가 주도하여 구축한 글로벌 급여 및 주식 관리 인프라에서, 운영 효율성(Operational Excellence)과 제품 혁신(Product Innovation)을 동시에 달성하기 위해 구체적으로 어떤 전략적 의사결정을 내렸으며, 그 결과는 어떠했습니까?

🎯 전략적 사고와 실행 결과를 숫자로 입증하는 능력 확인

기존의 운영 중심 조직에서 시스템을 혁신하여 '선제적(Proactive), 기술 주도적(Tech-driven) 파트너'로 전환하기 위해, 시스템의 병목 현상(Bottlenecks)을 식별하고 첫 원리(First-principles)에 기반하여 프로세스를 재설계했던 가장 복잡한 사례를 설명해 주십시오. 이때 어떤 변화를 이끌어냈습니까?

🎯 문제 해결 능력, 시스템 재설계 능력, 본질적 사고(First-principles thinking) 확인

다국적 환경에서 급여 및 주식 관련 규제(세금, 노동법, 보상)를 시스템의 DNA에 내재화하고 글로벌 내부 통제(Internal Controls)를 설계한 경험에 대해 설명하고, 특정 관할권에서 발생한 중대한 규제 리스크를 어떻게 선제적으로 차단했는지 구체적인 감사 사례를 제시해 주십시오.

🎯 글로벌 컴플라이언스 및 리스크 관리의 깊이와 전문성 확인

귀하가 기능적 '제품 소유자(Functional Product Owner)'로서 내부 엔지니어링 팀과 협업하여 맞춤형 급여/주식 소프트웨어를 구축할 때, 기술적 요구사항과 규제 준수 요구사항 사이의 갈등을 어떻게 중재하고, 최종 시스템이 Coupang의 글로벌 목표를 달성하는 데 기여하도록 설계했는지 구체적인 협업 과정과 기술적 결정(Trade-offs)을 설명해 주십시오.

🎯 기술 이해도, 비즈니스와 기술 간의 브릿지 역할, 협상 및 영향력 확인

글로벌 외부 벤더 생태계를 관리하고 통합하는 과정에서, 기술적 요구사항과 서비스 수준 계약(SLA)을 엄격하게 적용하여 최대의 가치를 확보했던 사례를 제시해 주십시오. 만약 핵심 벤더가 기술적 요구사항을 충족하지 못하여 중대한 운영 리스크가 발생했을 때, 귀하는 어떤 데이터 기반의 의사결정을 통해 리스크를 해결했습니까?

🎯 외부 관계 관리 능력, 계약 집행 능력, 데이터 기반의 위기관리 능력 확인

질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.

공고 내용

What The Role Is:

The Senior Director, Global Payroll and Equity Administration will lead worldwide payroll and equity strategy and operations across all countries where Coupang operates. Sitting at the intersection of operational excellence and product innovation, he/she will lead a global team, ensure accurate, timely, and compliant processes, serving as the functional "product owner" to partner with internal tech and engineering teams to build a world-class payroll and equity infrastructure to support Coupang’s global ambitions.

What You’ll Do:

· Strategic Payroll Equity Architecture Leadership: Design, build, and execute Coupang's global payroll and equity strategy. Shift the function from a reactive operations group to a proactive, tech-driven strategic partner, ensuring the infrastructure scales into a unified, customized global platform alongside Coupang’s global business objectives.

· Payroll and Equity Operational Leadership: Lead the construction and scaling of the frameworks for end-to-end payroll processing and best-in-class equity administration (including stock options, RSUs, and performance-based awards) for all global Coupang entities. Partner with HR and Legal to design and implement modern global equity programs capable of supporting the company’s strategic goals.

· Process Transformation Optimization: Act as the primary change agent to identify systemic bottlenecks and completely re-engineer payroll and equity processes. Applying first-principles thinking to craft and design new payroll/equity systems and processes in order to optimize and establish forward looking KPIs that measure transformation rather than just steady-state maintenance.

· Compliance Risk Architecture: Design, build, and audit robust internal controls globally. Ensure multi-jurisdictional tax logic, labor compliance, and equity regulations are engineered directly into the DNA of our payroll/equity organization.

· Vendor Strategy Ecosystem Management: Rationalize, consolidate, and manage global relationships with existing external payroll and equity providers. Ensure partners are fully aligned with Coupang's technological requirements, driving maximum value and holding them to strict service level agreements (SLAs).

· Team Leadership: Build, lead, mentor, and develop a high-performing global payroll and equity team. Actively cultivating a “builder” mindset across the organization, fostering a culture that balances rigorous operational accuracy with continuous innovation.

· Data Architecture Predictive Analytics: Build out the data infrastructure required to deliver regular, actionable insights, cost-trend analysis, and key transformation metrics to senior leadership in Finance, Legal, HR, and IT to align with broader corporate milestones.

Who You Are:

· Educational Foundation: Bachelor's degree in Finance, Accounting, Human Resources, Business Administration, or a related field.

· Global Payroll and Equity Scale Expertise: 15+ years of progressive experience in payroll and equity administration, with a proven track record navigating highly complex, high-volume, multi-country environments across large-scale, publicly traded organizations.

· Proprietary/Custom System Delivery: Proven experience acting as the functional owner or key strategic partner in building custom, proprietary, or deeply bespoke internal payroll/equity software from scratch, rather than simply managing off-the-shelf SaaS implementations. Act as the functional "product owner," bridging the gap between payroll/equity compliance and internal engineering/IT teams to design automated, highly scalable system architecture.

· Geographic Regulatory Expertise : Deep operational and compliance expertise across multiple global geographies, with a strong emphasis on Asia-Pacific and North America markets.

· Executive Stakeholder Influence: Elite communication and interpersonal skills, with a demonstrated ability to align and influence cross-functional executives and teams.

· Language Proficiency: Fluency in written and spoken English, with proficiency in a Korean a plus.

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