[Coupang Pay] Senior HR Generalist

C o mpany Introduction

The fintech business of Coupang is reimagining financial services for both our consumers and sellers, so they can do more with their money.

Coupang Pay focuses on delivering innovative payment and financial services solutions to everyone who uses the Coupang app — from customers buying products on Coupang.com, to marketplace vendors, and restaurants that offer their services via Coupang Eats. We develop solutions with our latest tech innovations to serve the growing needs of Coupang’s customers in Korea and Taiwan. This includes Coupay, an online wallet with a proprietary one-touch payment capability.

In particular, we are rapidly scaling the Wow credit card, a co-branded card that offers industry-leading rewards as part of our efforts to maximize customer values. For sellers, we are building out multiple liquidity options to help small and medium sized enterprises grow their business, using BaaS (Banking as a Service) capability.

If you want to leverage your extensive experience within the fintech space, join us. We help customers spend less time checking out so they can spend more time shopping for what they love.

What You'll Do

1. HR Operations Employee Lifecycle Management

· Manage the full employee lifecycle across all HRM functions, ensuring seamless execution of HR processes from onboarding through offboarding in accordance with company SOPs, while delivering positive employee experience throughout the journey.

· Drive and manage key HR cycles, including performance and compensation reviews .

· Partner closely with Legal and Compliance teams to manage HR policies and internal regulations, and support audits and inspections conducted by government authorities.

· Effectively manage employee relations matters in collaboration with the HR Legal team, ensuring appropriate resolution and mitigating organizational risk.

· Facilitate and manage formal HR governance processes, including Labor-Management Council meetings, Employee Disciplinary Committees, and other employee relations procedures.

2. HR Business Partnering

· Partner with business leaders to build and sustain a high-performance culture across Coupang Pay.

· Act as a trusted advisor to managers and leaders by identifying organizational challenges and opportunities and collaboratively driving effective solutions.

· Diagnose organizational issues, recommend improvements, and support execution of initiatives that enhance team effectiveness, leadership capability .

What You'll Gain

· End-to-end HR ownership within an independent legal entity, partnering with a diverse range of functions including Technology, Business, Finance, Legal and Compliance.

· Opportunities to collaborate with global talents and gain hands-on experience in an international and fast-paced environment.

· Exposure to HR practices within one of Korea's leading Fintech organizations .

· A unique opportunity to broaden your HR expertise across both strategic HRBP and hands-on HR Operations responsibilities .

Qualifications

· Minimum 6 years of relevant HR experience.

· Solid understanding of the full employee lifecycle and core HR processes .

· Excellent interpersonal and communication skills .

· Comfortable navigating ambiguity and change, with a hands-on mindset and the ability to build processes and structure from the ground up.

· Experience working in a global and multicultural environment.

· Strong attention to detail with a commitment to delivering high-quality and accurate work.

· Professional fluency in English, with the ability to communicate effectively in both written and verbal settings.

Preferred Attributes / Experience

· Self-starter with a strong sense of ownership and accountability.

· Adaptable, resilient, and comfortable balancing strategic thinking with operational execution.

· Passionate about creating a high-performance culture and delivering exceptional employee experiences.

· Strong problem-solving skills and the ability to manage complex people-related matters with sound judgment.

· Experience partnering and influencing senior leadership stakeholders.

· Proven success in a fast-paced business environment, or a strong desire to thrive in such an environment

· Demonstrated ability to collaborate and build strong relationships with a wide range of stakeholders across the organization.

Recruitment Process and Others

Recruitment Process

· Application Review - Recruiter Screening call - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted f