이 공고, 이렇게 물어볼 겁니다

AI 기반 고객 경험 개선 프로젝트에서 어떻게 실험과 최적화를 진행했나요?

🎯 AI 기반 고객 경험 개선 프로젝트에서 실험과 최적화 진행 방식 확인

LLM 기반 CX를 구현하는 과정에서 어떤 기술적 도전을 겪었고, 어떻게 해결했나요?

🎯 LLM 기반 CX 구현에서 기술적 도전과 해결 방식 확인

고객 경험을 향상시키기 위해 데이터를 어떻게 분석하고 활용했나요?

🎯 고객 경험 향상을 위한 데이터 분석과 활용 방식 확인

AI 기반 고객 경험 프로젝트에서 협업과 의사결정을 어떻게 진행했나요?

🎯 AI 기반 고객 경험 프로젝트에서 협업과 의사결정 진행 방식 확인

고객 경험을 향상시키기 위해 어떤 지표를 사용했으며, 어떻게 측정했나요?

🎯 고객 경험 향상을 위한 지표와 측정 방식 확인

질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.

공고 내용

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Digital Customer Experience

· Our vision is to make Coupang the destination to find, explore, research, and buy any product. The Customer Experience Product team builds technology to create magical moments for our customers and ensuring an amazing shopping experience across all platforms. We are obsessed about improving every step of the conversion funnel, from the moment Customers sign up for a new account to finding the product they’re looking for and completing the purchase.

About The Role

· Will lead Product initiatives along with Analytics, UX, and Experimentation teams that enhance Coupang’s core consumer experience across all platforms.

· Define and execute the product vision for LLM-based CX in the core customer journey of Coupang App.

· Lead end-to-end product development, from ideation to launch, for AI-powered tools that automate and personalize customer experience.

· Partner with ML and engineering teams to build scalable infrastructure for training, fine-tuning, and deploying LLMs.

· Collaborate with design teams to ensure generated content meets UX guidelines.

· Drive experimentation and optimization using A/B testing, reinforcement learning, and feedback loops.

· Ensure compliance with privacy, ethical AI, and data governance standards.

· Monitor industry trends and emerging technologies to inform product strategy.

What We’re Looking For

· Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field.

· 10+ years of product management experience, with 3+ years in AI/ML and B2C experience.

· Proven track record of building and scaling AI-powered products, ideally involving LLMs or generative models.Deep understanding of generative AI, prompt engineering, model fine-tuning, and evaluation metrics.

· Strong analytical skills and familiarity with experimentation frameworks and causal inference.

· Excellent communication and leadership skills, with the ability to influence across functions and levels.

· Entrepreneurial mindset with a bias for action and a passion for innovation.

Recruitment Process and Others:

Recruitment Process

· Application Review - 1st Interview - Virtual Onsite Interviews - Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

· Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

· https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

· This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

· A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the C

원문에서 전체 공고 보기 →