이 공고, 이렇게 물어볼 겁니다

당신이 주도한 핵심적인 신규 카테고리(예: 패션, 가전)의 소비자 경험 개선 프로젝트를 설명하고, 그 결과로 발생한 구체적인 비즈니스 성과(매출, 전환율, 사용자 유지율 등)를 숫자로 제시해 주십시오.

🎯 지원자가 실제로 성과를 측정하고 이를 수치로 설명할 수 있는지 확인

Coupang 앱의 핵심 소비자 경험을 글로벌 수준으로 전환하기 위해, 데이터 기반의 행동 과학(Behavioral Science) 인사이트를 디자인 프로세스에 어떻게 통합했는지 구체적인 사례를 들어 설명해 주십시오.

🎯 데이터를 단순히 수집하는 것을 넘어, 이를 어떻게 디자인 의사결정으로 전환했는지 확인

엔지니어링, 마케팅, 운영 등 다양한 이해관계자들과 협업하면서 상충하는 우선순위를 조정하고, 최종적으로 팀의 목표를 달성하기 위해 어떤 리더십 전략을 사용했는지 가장 어려웠던 사례를 들어 설명해 주십시오.

🎯 복잡한 조직 내에서 갈등을 관리하고 영향력을 발휘하는 리더십 역량을 확인

빠르게 변화하는 시장 환경 속에서, 새로운 기능 출시를 위한 디자인 스프린트(Design Sprint)를 이끌 때, 초기 가설 설정부터 최종 출시까지의 전체 프로세스를 어떻게 관리했으며, 특히 예상치 못한 기술적/시장적 제약 조건을 어떻게 극복했는지 설명해 주십시오.

🎯 급변하는 환경에서 설계 프로세스를 주도하고 실행하는 능력과 문제 해결 능력을 확인

시장 플랫폼 모델의 복잡성을 이해한다는 전제하에, Coupang의 현재 플랫폼 구조에서 가장 큰 비효율성(Pain Point)을 발견하고, 이를 해결하기 위한 장기적인 제품 전략(Product Strategy)을 어떻게 수립하고 C-레벨에게 설득했는지 설명해 주십시오. (꼬리질문: 만약 그 전략이 실패했다면, 어떤 부분을 재검토하시겠습니까?)

🎯 도메인 지식과 전략적 사고, 그리고 고위 경영진을 설득하는 커뮤니케이션 능력을 확인

질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.

공고 내용

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As a Senior Staff of Product Design, you will be responsible for building and delivering a best-in-class customer experience for Coupang’s core e-commerce offerings as we continue to rapidly scale our platforms.

You will drive execute key strategical company wide projects including building vertical shopping experiences such as Consumer Electronics, Fashion, Health, Beauty, Sports and E- commerce platform work.

Key Responsibilities

As part of the growing team, you will step up to drive company wide priority projects and contribute to product design maturity and business growth to transition our Core consumers app to a world-class global app.

Drive lead key strategic business initiatives to optimize new and existing features across numerous product categories, overseeing all aspects of the design lifecycle.

Collaborate with senior stakeholders across the organization (UX, Product, Engineering, Marketing, Operations, Fulfillments) to define the strategy for the release of new product categories.

Ensure that the latest innovations in the field of behavioral science data driven decisions are incorporated into all aspects of the design process.

Act as an advocate for the Customer at every opportunity, relentlessly refining the customer journey through the application of data-driven insights.

Identify design problems/inefficiencies and devise scalable solutions;

Contribute building capability within the wider team, raising standards and act as a leadership role model.

Key Experience

Track record leading launching customer/ business impactful projects.

10+ years of experience in executing delivering high quality designs.

Has led design sprints, team brainstorming, ideation exercises and launching the feature.

Closely partnered with Product Owners to develop strategy and rationale for large and complex features, projects, or programs.

Collaborated with diverse teams in a dynamic, rapid growth environment, fast –paced environment.

Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.

Domain knowledge and understanding of the complexities of a marketplace/consumer platform model.

Traits and Competencies

Able to operate autonomously to manage projects in a fast-paced environment and remain focused amidst frequently changing requirements.

Able to pitch and hold in depth discussions with the C-level stakeholders.

Skills and Qualifications

Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical experience.

· Korean language proficiency (English is a plus)

Recruitment Process

· Application Review - 1st Interview - 2nd Interview - Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

· Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

· Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

· Hiring may be restricted in case the legal qualificat

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