이 공고, 이렇게 물어볼 겁니다

시장 선택(Marketplace Selection)을 늘리기 위해 API 통합 프로그램 중 가장 어려웠던 기술적 병목(bottleneck)은 무엇이었으며, 이를 해결하기 위해 어떤 데이터 기반의 의사결정을 내렸는지 구체적인 숫자를 들어 설명해 주십시오. (꼬리질문: 그 과정에서 발생한 가장 큰 기술적 트레이드오프는 무엇이었습니까?)

🎯 복잡한 시스템 간의 통합 문제를 해결하고, 데이터 기반으로 전략적 우선순위를 설정하는 능력을 확인

대형 셀러나 ERP 통합 파트너와의 협업 과정에서, 요구사항의 불일치나 데이터 품질 문제로 인해 프로그램이 지연되거나 실패할 뻔했던 경험을 공유해 주십시오. 당시 협업 관계를 어떻게 재정립하고, 최종적으로 성공적인 통합을 이끌어낸 구체적인 운영 메커니즘(Operating Mechanism)은 무엇이었습니까?

🎯 외부 이해관계자 관리 능력, 갈등 해결 능력, 그리고 운영 프로세스 설계 능력을 확인

카탈로그 품질 개선 목표(예: 누락된 속성 비율 10% 감소)를 설정했을 때, 엔지니어링 팀, 마케팅/비즈니스 팀, 법무/규제 팀 간의 목표와 제약 조건이 충돌했던 사례를 들어주십시오. 이 상충되는 목표들을 어떻게 조정하고, 모든 팀이 동의하는 단일의 기술 로드맵을 어떻게 구축했는지 설명해 주십시오.

🎯 다양한 이해관계자 사이에서 전략적 합의를 이끌어내고, 복잡한 제약 조건 하에서 우선순위를 설정하는 리더십을 확인

API 사용성이나 에러 처리와 같은 세부적인 품질 개선 작업을 주도할 때, 단순히 버그를 수정하는 것을 넘어 '사용자 경험(Seller Experience)'을 어떻게 측정하고 개선했는지 구체적인 지표(Metric)를 제시해 주십시오. API 도입 후 셀러의 온보딩 성공률이나 오류율 변화를 어떻게 분석하고 이를 다음 프로그램에 반영했습니까?

🎯 기술적 구현을 넘어 비즈니스 성과와 사용자 경험을 측정하고 이를 개선에 활용하는 데이터 분석 능력을 확인

귀하가 주도한 가장 큰 프로그램 중, 출시 후 예상치 못한 데이터 품질 오류나 API 변경으로 인해 운영상의 심각한 문제가 발생했을 때, 위기 상황에서 어떻게 상황을 통제하고 리스크를 관리했는지 설명해 주십시오. 당시의 의사결정 과정과 사후 조치 결과를 말씀해 주십시오.

🎯 압박 상황에서의 위기관리 능력, 문제 해결의 신속성, 그리고 리스크 관리 역량을 확인

질문만 읽으면 컨닝이에요. 소리 내어 답해보세요 — 어디서 틀어지는지 짚어드립니다.

공고 내용

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Who We Are?

Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform.

We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness.

Role Overview

As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes.

You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed.

Key Responsibilities

· Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement.

· Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption.

· Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes.

· Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators.

· Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps.

· Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience.

· Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions.

· Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking.

· Represent the needs of large sellers and ERP partners in technical roadmap discussions.

· Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership.

Basic Qualifications

· Significant experience in technical program management, product management, engineering management, or a related technical leadership role.

· Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems.

· Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains.

· Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers.

· Demonstrated ability to translate business objectives into technical requirements and execution plans.

· Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication.

· Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams.

· Good written and verbal commun

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