Director, Retail Sourcing and Acquisition (RSA) – Supply Chain, InStock & Regulatory Affairs

About Coupang

Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door. Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year. South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence.

Key Responsibilities

1. Global Vendor Supply Chain Management (SCM)

· Drive logistics quality improvement by optimizing costs and leadtime while reinforcing on-time delivery execution.

· Maintain relationships and, in partnership with the procurement team, lead negotiations with logistic partners to ensure optimal cost, quality, and service levels.

· Monitor third party vendors performance and drive continuous improvement initiatives across logistic operations.

· Lead systems improvements aligning with cross functional teams to the benefit of all global businesses at Coupang.

· Get ahead of supply chain swan events and, where possible programmatically approach opportunity areas to stabilise COGS impact for our business (i.e. managing our currency hedging programme in collaboiration with Treasury department).

2. Global and local Vendors In-Stock Management (ISM)

· Develop in-stock plans that balance cost, quality, speed, and innovation.

· Collaborate with business, excellence, planning, and finance teams to improve forecasting accuracy and optimise Days of Coverage (DoC), balancing Lost GMV minimization and tight controls overs Aging Inventory.

· Build frameworks to drive shifts in supplier capabilities and market conditions for both local and global vendors, including solving for Product Returns deploying more efficient out of country inbounding programmes aimed at reducing minimum order quantities across global vendors.

· Lead systems and mechanisms improvements, aligning with cross functional and category teams, innovating across both to ensure a reduction in manual workload and scaling efficiency for the RSA in-stock team.

· Innovate across core product groups to step change our capabilities to deliver product processing capabilities in-house or via third party vendors serving the business team plans to grow GMV and improve margins (i.e. in-house ripening systems for imported avocados).

3. Regulatory Governance (RG) Management

· Ensure business continuity running in compliance with local and international regulations, minimizing any risk to customers at all time.

· Run an agile and business-enabling RG team with mechanisms entrenched across our wider-team processes.

· Simplify our compliance approach, making our processes and lawful requirements digestible to internal and external parties (esp. new vendors) but sophisticated enough to pre-empt defects and fix, at speed, ensuing issues.

· Scalability through solid partnerships with 3rd party agencies and a shift in team culture from single category specialist to multi-category generalist, SLA reductions via process improvements and bottleneck removals, Suppliers compliance system deployment and scaling, Audits clearance through solid engagement of governmental agencies are the core areas to manage in order to ensure our Regulatory affairs team serves as an enabler and never as a bottleneck.

· Innovate to weed out low added value manual work areas, establishing a strong network across other Coupang businesses with RG/compliance functions, driving a unified agenda to AI driven innovation.

4. Strategic and P L Management

· Take full P L responsibility across the lines impacted by managed teams

· Data analytics development across all of your areas of ownership in collaboration with the excellence team to be able to maintain visibility on your team KPIs and identify opportunity areas.

· Drive a programmatic approach to innovation, acting as an owner and identifying step-change opportunity areas that will serve us to scale GMV, reduce costs and leadtimes, increasing optionality.

· Coordinate with cross-functional teams to support these projects and ensure alignment with broader business goals.

· Take full management responsibility for ensuring game-changing major projects are delivered and executed successfully, meeting budget, quality, and timeline expectations.

· Conduct regular quantitative and qualitative business-case analyses to improve operational processes and ensure logistics operations are fully equipped to support business growth.

5. Leadership Vision

· Hire and develop high-performing teams, cultivating future leaders.

· Build and leverage relationships with fulfillment and operational service provider partners to drive negotiation and collaboration.

· Serve as a Senior Leadership team member, helping define a