Senior Staff Technical Program Management (SAP)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

As a Technical Program Manager, you will lead complex, cross-functional technical programs with end-to-end accountability, focusing on enterprise initiatives including SAP S/4HANA transformation and related integrations. You will work closely with business leaders, SAP Solution Architecture, and engineering teams to define program strategy, align stakeholders, drive execution, and ensure delivery meets enterprise standards for performance, reliability, integration, and security.

Key Responsibilities

· Own and deliver multiple large-scale technical programs end-to-end

· Drive strategic enterprise initiatives that improve core operations, with clear accountability and measurable outcomes.

· Partner with SAP Solution Architecture, engineering, and business stakeholders to define scope, success criteria, and delivery plans for SAP S/4HANA transformation.

· Coordinate cross-team execution across SAP capabilities and dependent workstreams; manage sequencing and release readiness.

· Drive integration delivery between SAP S/4HANA and internal/3rd-party systems, ensuring dependency management and interface quality.

· Establish program mechanisms (cadence, dashboards, RAID, decision logs) and provide concise, executive-ready communications.

· Identify and mitigate risks early (scope, schedule, resourcing, integration, cutover, adoption); unblock teams through influence and escalation.

· Define and track success metrics; use data to improve processes, efficiency, and scalability.

· Ensure enterprise-grade launch readiness by aligning on non-functional requirements (performance, reliability, availability, security) and operational readiness.

· Standardize tools/processes to raise execution maturity and accelerate cross-functional delivery across tech, finance, legal, and operations.

· Contribute to ecosystem/architecture discussions to keep program decisions aligned with long-term enterprise direction.

Qualifications

· 10+ years of Technical Program Management / Program Management experience with demonstrated success delivering large-scale, cross-functional initiatives.

· BA / BS degree or equivalent practical experience.

· Excellent communication skills in English; Korean proficiency may be beneficial depending on stakeholder needs.

Preferred Qualifications

· Experience leading enterprise transformation programs involving SAP S/4HANA, including multi-system integration delivery and release readiness.

· Familiarity with SAP S/4HANA modules such as FI/CO, MM, SD, PP, EWM, TM and the cross-functional business processes they enable.

· Experience working with large sets of structured and unstructured data to inform priorities, requirements, and execution decisions.

· Strong operational rigor with mechanisms for goal-setting, roadmapping, metrics, and continuous improvement.

Recruitment Process and Others

· Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer (The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)

· Others:

· This job post may be closed early if all openings are filled.

· If there is any false information in the application, the offer may be cancelled.

· Veteran status or disability will not result in any disadvantages in the recruitment process.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://rocketyourcareer.kr.coupang.com/privacy-policy

Document Return Policy

· This notification is given pursuant to Article 11 (6) of t